Terms of Service

Last updated: 12 November 2026

These terms are the agreement between you and Hollo ("Hollo", "we", "us") for using Ollie, our personal assistant, and hollo.so (together, "the Service"). By texting Ollie or using the Service, you agree to them. If you don't agree, please don't use it. Questions are welcome at contact@hollo.so.

1. What Hollo is

Hollo is Ollie, an AI assistant you text on iMessage (and on WhatsApp where we offer it). Ollie answers questions, remembers what you tell it, sets reminders, books and buys things on websites in its own cloud browser after your yes, keeps an encrypted vault of your logins, cards and details, works in apps you connect, and talks to other people's Ollies to plan things and to make business introductions both sides agree to.

Hollo is a new product. Features may change, appear or be removed as we build. We'll tell you about changes that significantly affect how you use it.

2. Using Ollie

  • You must be old enough to enter a binding contract where you live, or have permission from a parent or guardian.
  • Ollie is for you. Keep your phone and your private vault links safe: whoever can text from your number can use your Ollie. Tell us straight away at contact@hollo.so if you think someone else has access.
  • Reply "stop" to pause Ollie, and "delete my data" to remove everything we hold about you.

3. You stay in charge

  • Ollie acts on your instructions. Before it books, sends, submits, posts or buys anything, it tells you exactly what will happen and waits for your yes. You're responsible for what you approve.
  • Payments and logins are yours. If you save a card or login in your vault, you allow Ollie to use it on websites, but only for a job you asked for and only after you say yes to the exact details and price. Keep your vault accurate, and remove anything you no longer want used. Any booking or purchase is between you and that business, on its terms.
  • Your apps. When you connect an app (such as Google, Outlook, Slack, Notion, Linear, GitHub, Granola, Shopify, Todoist or 1Password), you allow Ollie to use it for you as described when you connect it. Anything that sends, posts, creates or changes something needs your yes first. Your use of each app is also under that app's own terms. You can disconnect any time in your vault.

4. Other people's Ollies

  • People. You can connect with people you trust so your Ollies can pass messages. Ollie only sends what you ask it to, never anything from your vault, calendar or chats. Either side can remove, block or pause at any time.
  • Business opportunities. If you open an opportunities profile, other people's Ollies can find it and ask to introduce you. Your name and contact details are shared only after both of you say yes. Keep your profile honest, don't put contact details in it, and don't use introductions to spam, mislead or harass anyone. Hollo doesn't check the people you meet or vouch for any deal: any business between you is yours, on your own terms.

5. It can make mistakes

Ollie is an AI. It can misread a website, get information wrong or misunderstand you. Check important details before you rely on them, and don't use Ollie for legal, medical, financial or emergency help.

6. Acceptable use

Don't use Hollo to:

  • break the law or anyone's rights, including privacy and intellectual property;
  • send spam, or contact people who haven't agreed to hear from you;
  • harass, threaten, mislead or exploit anyone, especially children;
  • get around a website's or app's rules or security, or overload our systems;
  • resell the Service, or copy or reverse-engineer it to build a competing product.

We may limit or suspend use that breaks these rules. Where it's reasonable, we'll tell you first.

7. Plans and payment

  • The free plan. Ollie has a free plan with a small number of messages a month and core features only; when they're used, Ollie rests until the 1st. It isn't a promise of free use forever: we may change, limit or end the free plan at any time, and we'll say so in the chat before a change affects you.
  • Paid plans. Pro and Ultra are billed monthly or yearly, in advance. Prices and what each plan includes are on our pricing page.
  • Billing. Payments go through our partner Dodo Payments, which acts as the merchant of record and handles your payment details and any sales tax. Dodo Payments' own terms also apply to the purchase.
  • Changing or cancelling. Reply "billing" to Ollie to subscribe, manage or cancel, and "PRO", "ULTRA", "PRO YEARLY" or "ULTRA YEARLY" to switch plans (the difference for the rest of the period is charged or credited when you switch). If you cancel, you keep access until the end of the month or year you've paid for, and you won't be charged again.
  • Fair use. Each plan includes a monthly allowance for the work Ollie does for you (AI and cloud browser time). When it runs out, Ollie pauses until the next month unless you move to a bigger plan.
  • Price changes. We'll give you at least 30 days' notice in the chat before a price change affects a paid plan.
  • Refunds are considered case by case. Contact us and we'll be fair about it, and we'll always give refunds where the law requires them.

8. Availability

We work hard to keep Ollie running and your data safe, but we can't promise the Service will be uninterrupted or error-free. Messaging apps, websites and the apps you connect can change or go down, which can stop Ollie doing something for you.

9. Ending

  • You can stop at any time. Reply "delete my data" and we delete your messages, notes, reminders, web jobs, vault, connected apps, People and opportunities.
  • We may suspend or end the Service for someone who seriously or repeatedly breaks these terms, or where the law requires it.
  • After that, we delete your data within 30 days, except where we must keep something longer by law (for example, billing records).

10. Disclaimers and liability

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose.

To the extent the law allows, Hollo isn't liable for indirect or consequential losses, such as lost profits, revenue or data, or for what third parties do (including businesses you book with and people you're introduced to). Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

11. Changes to these terms

We may update these terms as Hollo grows. If a change is significant, we'll tell you in the chat at least 14 days before it takes effect. If you keep using Ollie after that, the new terms apply.

12. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Egypt have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim there. We'd always rather sort things out with you directly first, so please contact us.

13. Contact

Hollo · contact@hollo.so · hollo.so